I hope that you are 100% head over heels for your new DeeLyn :: Design jewellery piece! If for any reason you are not, I will do as much as possible to make it so. Please get in touch to discuss any exchanges or alterations needed.
In the unfortunate case that you wish to return an item, you must contact me within 7 days of receipt of your purchase, stating the reason for the return. The jewellery must not have been worn, altered or damaged in any way.
Once a return has been agreed upon, please carefully package the items to avoid damage. Other than in the rare case of a faulty item, the cost of returning it will be at your own expense. It is recommended that it is returned using either Royal Mail Recorded or Special Delivery, depending on total value, while making sure to insure the full value. DeeLyn :: Design cannot accept responsibility for damaged or lost goods whilst in transit from the customer.
Refunds will then be made to you within 7 days of receipt of the returned goods. Exchanges or alterations will usually be completed within 14 days, if there are any delays this will be communicated to you as soon as possible.
Any items that have been especially commissioned or made to order (ie bespoke items in size or style that is not normally made) are NON- RETURNABLE.
Many of my ring designs are not resizable. If you are unsure of sizing, please do get in touch for advice. I offer a free finger measuring gauge that can be sent to you to ensure the accurate size is made.
Please ask any questions you might have before purchasing your chosen item. I am more than happy to work with you and do everything in my power to make sure you are getting the perfect item and fit. info@deelyn.co.uk
