FAQs
What can I help you with?
There is free shipping on all UK £100+ orders. Orders less than £100 are sent Royal Mail tracked 48hr at a cost of £6.
If you are a member shipping for all orders £40 and above (regular priced items).
For full shipping information including international costs, please see the Delivery + Shipping policy
Each piece of jewellery is individually hand-crafted by DeeLyn. Many items are made to order, specifically for you only after you place your order. This means the dispatch cannot always be immediate and the delivery times vary from piece to piece.
For specific times, see the item's description in the dropdown "Making + Delivery Time" section. Please contact me if this is not specific enough, or if you need a piece for a special date and I will do my best to help. info@deelyn.co.uk
Please be sure to be specific about what piece you want.
I hope that you are 100% head over heels for your new DeeLyn :: Design jewellery piece! If for any reason you are not, I will do as much as possible to make it so. Please get in touch to discuss any exchanges or alterations needed.
Returns are a little more complicated due to the made-to-order aspect of the work. Please see the full Returns + Exchanges policy or email me with any specific questions.
The members program is my way to give back to loyal customers. There are loads of exclusive offers for members, free shipping, 10% off your first order and MORE. To learn more check out the Members section.
By signing up you are agreeing to receive marketing emails from me, but I promise these will not fill your inbox.